Refund and Returns Policy



Prices may change without notice.
Payment for all orders must be made by credit or debit card or Paypal. We accept payment by most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Discount codes cannot be redeemed for cash.

Billing & Payment

When can I expect to be billed for my subscription?

All subscriptions are non-refundable.
When you subscribe on a yearly basis, you’ll pay for your full subscription up-front and won’t see any monthly charges. Your subscription will automatically renew unless you choose to opt out of auto-renewal.
You can cancel your subscription at any time at PayPal.

What forms of payment can I use?

We accept PayPal, VISA, MasterCard, Discover, or American Express credit cards, debit cards, gift cards with Visa® MasterCard logo as payment for reliable subscription orders. Unfortunately, we’re not able to accept checks, money orders.


Where does Ecelugich® ship?

Ecelugich subscriptions currently ship to The United States. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico. Ecelugich subscriptions are non-refundable. However, if you cancel you may use your subscription until the end of your then-current subscription term.
Sadly, we are unable to ship subscriptions to APO, FPO, and DPO addresses.

 Fraud Protection

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized, or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where the goods sold over the internet are taxable.

Important Kentucky sales tax 
information regarding the tax you may owe directly to the state of Kentucky.

We are not required to and do not collect Kentucky sales or use tax. Your purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s Internet Web site.

International Use

We control and operate the Site and the App from the United States. We make no representation that materials on the Site or the App are appropriate or available for use outside the United States. If you choose to access this Site or the App from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Risk of Loss

Any merchandise purchased from our Site or the App will be shipped by a third-party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

Governing Law

The laws of the State of New York shall govern these Terms without regard to conflict of laws provisions. 
(Terms & Conditions) ( Our Policy)



For any reason, customers can return the order, entirely or partially within 10 days. <; refunds within 14 days from the receipt of the merchandise.  Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The item/s must be unharmed, unwashed, not worn or altered, and must have all original seals still attached. We will not accept any returns that have been worn or are soiled. The ECELUGICH packaging must not be used as the external parcel for the shipment. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.. Items marked as “Final Sale or No Returns” are not eligible for returns due to their intimate nature & hygienic standards.